Bakery Manager at Talents and Skills Africa

Position Overview

• We seek an experienced and motivated Bakery Manager to oversee daily operations, ensure the production of high-quality baked goods, and lead a team to deliver excellent customer service.
• The ideal candidate will be passionate about baking, have strong leadership skills, and possess a keen business acumen to drive sales and profitability.

Key Responsibilities
Bakery Operations Management:

• Oversee the production process to ensure baked goods meet quality and safety standards.
• Manage inventory levels of raw materials and supplies, placing orders as needed.
• Ensure compliance with health and safety regulations and maintain a clean workspace.

Team Leadership:

• Recruit, train, and supervise bakery staff, including bakers, decorators, and sales associates.
• Schedule shifts and manage workload to meet production and sales demands.
• Foster a positive and collaborative work environment.

Customer Service and Sales:

• Interact with customers to address inquiries, take special orders, and resolve complaints.
• Collaborate with the sales team to develop promotional strategies and enhance customer experience.
• Monitor customer preferences and feedback to adjust offerings as needed.

Financial Management:

• Develop and manage the bakery's budget, ensuring profitability.
• Monitor sales performance and analyze data to identify growth opportunities.
• Set pricing strategies for baked goods to balance affordability and revenue.

Product Development:

• Collaborate with the baking team to innovate and introduce new products.
• Keep up-to-date with trends in the bakery industry and adapt offerings accordingly.

Quality Control:

• Conduct regular inspections to ensure consistent product quality and presentation.
• Implement and enforce standard operating procedures for baking and decorating.

Key Performance Indicators (KPIs)

• Product quality and consistency.
• Sales growth and profitability.
• Customer satisfaction and retention rates.
• Staff performance and engagement levels.

Qualifications and Requirements

• Education: Diploma or Degree in Culinary Arts, Baking, Food Management, or a related field.
• Experience: At least 2 - 4 years in a bakery or food management role, with supervisory experience preferred.

Skills:

• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of baking techniques, recipes, and production equipment.
• Proficiency in inventory management and basic financial principles.

Attributes:

• Creative and innovative mindset for product development.
• Attention to detail and commitment to quality.
• Ability to work under pressure in a fast-paced environment.