Associate Relationship Manager at Standard Chartered Bank

Key Responsibilities

As a Relationship Manager, you will be entrusted with managing a discerning portfolio of affluent clients, delivering exceptional customer experiences and wealth advisory expertise:

• Acquire and onboard new affluent clients, identifying opportunities to expand the client base.
• Deepen engagement with existing clients by understanding their financial aspirations and recommending suitable wealth management products and services.
• Deliver personalized, advisory-led solutions encompassing investments, financing, and bancassurance aligned with clients’ evolving needs.
• Maintain detailed records of client interactions, follow up on leads, coordinate client appointments, and ensure timely closure of client requests.
• Support clients throughout their financial lifecycle, adapting solutions as clients progress through different career stages and life events.
• Build enduring relationships that foster loyalty and safeguard clients' wealth through appropriate risk management and investment strategies.
• Stay informed of current market trends, new product launches, and promotional campaigns to enhance advisory capabilities.
• Ensure strict adherence to regulatory requirements and internal controls in client account management.
• Uphold high standards of client service excellence to reinforce the bank’s reputation and client satisfaction.

Skills And Experience

Successful candidates will demonstrate a blend of technical aptitude, interpersonal skills, and regulatory understanding to excel in this role:

• Proven expertise in managing conduct and mitigating risks within financial services.
• Experience in managing and developing client relationships in the affluent segment, with a strong focus on wealth management solutions.
• Effective stakeholder management skills, capable of collaborating across internal teams to deliver seamless client experiences.
• Strong communication skills, able to articulate complex financial concepts clearly and build trust with clients.
• In-depth knowledge of financial regulatory environments, compliance standards including KYC (Know Your Customer) and CDD (Customer Due Diligence) procedures.
• Ability to proactively identify client needs and tailor financial solutions that address these requirements comprehensively.
• Demonstrated capability to manage competing priorities and operate with agility in a dynamic, client-focused environment.

Qualifications

Candidates should meet the following educational and professional criteria to be considered for the role:

• Minimum educational requirement of a Bachelor of Science degree or equivalent qualification.
• Relevant professional memberships or certifications related to banking, finance, or wealth management are highly desirable to support continuous learning and adherence to industry best practices.
• Completion of mandatory and developmental bank training programs, including role-specific, regulatory, and compliance courses focusing on Anti-Money Laundering, Conflict of Interest, Anti-Bribery, and Sanctions awareness.
• Multilingual abilities are a plus, particularly languages relevant to the local market and clients served.

Additional Desired Skills And Attributes Include

• At least 7 years of banking experience, ideally with a strong sales and client relationship pedigree.
• Exceptional communication, interpersonal, and networking skills to build and maintain impactful relationships.
• A keen ability to quickly assimilate new products and financial services, adapting to evolving market demands.
• Demonstrated market awareness and the capability to benchmark effectively against industry standards.
• Strong data analysis and management information capabilities.
• Ability to work flexibly and adapt to a fast-paced, agile environment.
• Personal qualities such as courage, creativity, responsiveness, and trustworthiness.
• Appreciation and capability to thrive in a diverse, international team environment.
• A motivated and self-driven approach to identifying and capitalizing on new business opportunities.
• Consistent demonstration of high personal conduct standards aligned with the bank’s core values and behaviours.