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Ensures the smooth, ongoing operation and support of a solution to deliver its successful deployment to the user community
Runs, maintains and supports technology projects post-transition, ensuring a successful deployment
Delivers quality support and resolves issues within the context of key business processes, products and services
Contributes to initiatives that drive toward continuous improvement, standardization and the adoption of automation at scale
Delivers to service level agreements and operational level agreements established by Service Delivery (global, regional, industry or function)
Responsibilities
Responsible for contributing to the delivery of processes, solutions and/or projects, by delivering agreed activities, researching and presenting relevant information to inform recommendations.
Accountable for delivering own work and meeting required targets which impact the immediate team.
Meets performance objectives and metrics set locally (client service, quality and risk management, sales and business growth, solution development and teaming etc.)
Qualification
Proven work experience in an IT support role
Proficiency in managing network systems and database administration
Experience with various operating systems including Windows, Linux, and MacOS
Understanding of IT security principles
Strong problem-solving abilities and attention to detail
Excellent communication skills and ability to explain technical issues clearly
First degree in Information Technology, Computer Science, or related field
Certifications such as CompTIA A+, Network+, Security+ or similar are a plus
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