Assistant Service Manager at Fadac Resources

Our client (Group of Companies) is a trading and manufacturing group with diverse investments in consumer goods, electronics, automobile accessories, paper, and many more high-impact products. Due to expansion, they are currently in need of an ASSISTANT SERVICE MANAGER.

Job Summary:

The Assistant Service Manager will assist in managing daily operations of the electronics service center, coordinating technicians, handling customer service issues, maintaining quality standards, and ensuring timely repairs and installations. The role requires strong technical understanding of electronics and excellent leadership and coordination skills. 

Job Responsibilities:

• Support the Service Manager in overseeing the daily operations of the electronics service center. 
• Supervise service technicians and ensure repair jobs are completed efficiently and to quality standards. 
• Assist in scheduling, assigning, and monitoring service and repair tasks. 
• Handle escalated customer complaints and ensure prompt resolution. 
• Track and manage service requests, warranty claims, and spare parts usage. 
• Ensure accurate documentation of repairs, service reports, and customer feedback. 
• Work closely with suppliers and logistics teams to ensure availability of spare parts. 
• Monitor technician performance and support in training and capacity building. 
• Enforce adherence to company policies, safety standards, and customer service protocols. 
• Generate regular reports on service performance and customer satisfaction metrics. 

Job Requirements:

• Bachelor’s degree or HND in Electrical/Electronic Engineering, Mechanical Engineering, or a related field. 
• Minimum of 3–5 years’ experience in a technical service or after-sales support role within the electronics industry. 
• Proven experience supervising a technical/service team. 
• Strong understanding of electronic appliances, diagnostics, and repair processes. 
• Excellent leadership, communication, and problem-solving skills. 
• Strong organizational and multitasking abilities. 
• Proficiency in Microsoft Office Suite and service management tools. 
• Customer-oriented mindset with attention to detail.