Assistant Hotel Manager at Hotel Capitol

Key Responsibilities

• Oversee day-to-day hotel operations.
• Manage and supervise departmental heads (front office, housekeeping, food & beverage, maintenance, etc.).
• Motivate and guide staff to deliver quality service.
• Ensure excellent customer service to guests.
• Handle guest complaints and resolve issues promptly.
• Maintain standards that enhance guest experience and loyalty.
• Prepare budgets and monitor financial performance.
• Control costs while maximizing revenue.
• Set room rates, manage sales, and ensure profitability.
• Recruit, train, and evaluate employees.
• Create work schedules and assign duties.
• Ensure compliance with staff policies and labor laws.
• Ensure cleanliness, safety, and maintenance of the hotel.
• Monitor food quality, housekeeping standards, and general facilities.
• Implement standard operating procedures (SOPs).
• Develop strategies to attract guests (corporate, leisure, events).
• Build partnerships with travel agencies and organizations.
• Ensure compliance with health, safety, and legal regulations.
• Conduct regular audits and inspections.
• Maintain proper licensing and certifications.
• Forecast occupancy trends and plan accordingly.
• Innovate services to keep the hotel competitive.
• Drive long-term growth and brand reputation.

Qualifications

• Interested candidates should possess relevant qualifications with at least 6 years experience.