Arts & Crafts Facilitator and Sales Representative at Ren San & Co.

Role Summary

• The Arts & Crafts Facilitator and Sales Representative will assist and support creative learning activities for children, facilitate arts & crafts sessions and workshops, and support sales operations in the store.
• This dual-function role combines educational facilitation with retail sales responsibilities, ensuring that customers receive an engaging, informative, and customer-centric experience.

Key Responsibilities
Arts & Crafts Facilitation:

• Assist in designing age-appropriate arts & crafts activities that encourage children’s creativity, fine motor skills, and cognitive development.
• Support lesson/activity plans tailored to different age groups (typically toddlers and early primary ages).
• Assist in coordinating and facilitating scheduled workshops, drop-in creative activities, and special event sessions within the store.
• Ensure safe use of materials and guide tools, techniques, and artistic expression
• Build positive rapport with children, support participation, and encourage parents
• involvement when appropriate.
• Provide feedback and suggestions to parents on how to extend creative learning at home.
• Assist in setting up materials, supplies, and stations before sessions.
• Maintain the cleanliness and organisation of the creative space after activities.

Sales Representative Responsibilities:
Sales Support:

• Ensure high levels of customer satisfaction through professional, friendly, and responsive customer service.
• Welcome and greet customers warmly, creating a positive in-store experience.
• Ascertain customers’ needs and preferences and recommend suitable products accordingly.
• Assist customers with accurate product information, clearly explaining features, benefits, and appropriate age usage.
• Address customer inquiries, complaints, and concerns promptly and professionally, escalating issues where necessary.
• Communicate customer feedback, preferences, and market insights to management to support business improvement.

Marketing & Brand Representation:

• Contribute to store marketing strategies aimed at increasing brand awareness and optimising sales.
• Participate in marketing events, seminars, and telemarketing activities as assigned.
• Represent the company professionally at all times, upholding brand values and standards.
• Support initiatives that promote child development through the selection of appropriate toys and customer education.

Qualifications

• Candidates should possess an OND/HND/Bachelor’s degree in Education, Fine Arts, Early Childhood Studies, or related field is a plus.
• Strong experience in arts & crafts facilitation, creative instruction or workshop delivery(especially with children).
• Demonstrated sales or customer service experience in retail environments.
• Excellent communication and interpersonal skills.
• Confidence working with children and parents in a public retail setting.

Preferred:

• Background in early childhood development, creative arts, education or similar.
• Familiarity with children’s creative products and craft supplies.
• Experience with POS systems and basic sales reporting.

Core Competencies:

• Creativity & Instruction: Ability to design, explain, and lead engaging arts & crafts activities.
• Customer-Centric Sales: Ability to identify customer needs and match them with appropriate products and experiences.
• Organisation & Presentation: Maintain a clean, well-organised space for learning activities and merchandise.
• Communication: Clear, professional verbal and written communication with adults and children.