The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy.
We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...
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We are looking for a motivated and experienced Area Service Manager to join our team.
The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.
The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.
Responsibilities
Develop and implement service strategies to enhance customer satisfaction and meet service targets.
Manage a team of service technicians and oversee service operations within the area.
Ensure timely and quality service delivery to customers, in line with company standards.
Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.
Analyze service data and trends to identify areas for improvement and implement corrective actions.
Provide regular reports and updates to senior management on service performance and customer feedback.
Coordinate with the sales team to ensure seamless customer experience from sales to service.
Stay updated on industry trends, products, and competitors to remain competitive in the market.
Train and develop service staff to enhance their skills and capabilities.
Requirements
Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
Proven experience as a service manager or similar role in the automobile industry.
Excellent communication, interpersonal, and leadership skills.
Strong customer service orientation with a focus on delivering exceptional service.
Ability to analyze data and make informed decisions to improve service performance.
Experience managing a team and driving performance towards achieving service targets.
Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
Knowledge of service management best practices and industry standards.
He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.
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