Area Operations Manager at Bukka Hospitality Limited (Bukka Hut)

Job Responsibilities

• Oversee daily operations and performance of multiple restaurants to ensure consistency, efficiency, and service excellence.
• Lead, coach, and support Restaurant Managers; drive team performance, discipline, and professional development across all units.
• Ensure all restaurants comply with health, safety, hygiene, and environmental standards.
• Conduct regular site visits, audits, and quality checks to maintain brand standards in service, food quality, and restaurant appearance.
• Monitor customer experience across all locations, analyze feedback, and implement corrective actions to improve satisfaction.
• Manage area-wide budgets, monitor P&L performance, and implement strategies to optimize revenue, cost control, and overall profitability.
• Review sales, labor, and expense reports from each restaurant to identify trends, opportunities, and operational gaps.
• Oversee staffing levels, scheduling efficiency, and recruitment needs across units in partnership with Restaurant Managers and HR.
• Ensure accurate inventory management, stock control, and coordination with Supply Chain for seamless replenishment.
• Collaborate with cross-functional teams (HR, Finance, Marketing, Supply Chain) and contribute to business growth, new openings, and strategic initiatives.

Job Requirements & Qualifications

• You have at least five to eight years of work experience
• Must have a minimum of Bachelor’s Degree
• Bachelor’s degree in Hospitality, Business Management, or a related field (mandatory).
• 5–7 years’ experience in hospitality or restaurant management, with at least 2 years in a multi-unit leadership role.
• Proven experience in team leadership, performance management, and operational system implementation.
• Strong analytical and financial management skills, including P&L oversight.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, manage pressure, and prioritize effectively across multiple locations.
• Proficiency in MS Office, POS systems, and operational management tools.