Apartment Reservation Manager Owerri at Venmac Resources Limited

Venmac Hospitality Ltd is a hotel management company with experiences in the hotel industry ranging from Hotel management , hotel consultancy, Hotel Pre-opening services, Human Resource management, software & hardware deployment as well airbnb management. 

We are looking for qualified applicants who have worked in the capacity of a manager, led teams and has operational competencies to join our unique team as a reservation manager at the heart of Owerri, Imo state. 

Job Description

• Handling all operational and administrative task for the apartment.
• Respond to maintenance issues from time to time.
• Warmly greeting and thanking guests in a sincere and friendly manner.
• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
• Confirming group reservations and organizing personalized services for VIP customers and event attendees.
• Upselling additional facilities and services when appropriate.
• Maintaining updated records of bookings and payments.
• Efficiently checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
• Assisting the reservations manager with booking processes.
• Collaborating with internal departments for seamless guest satisfaction.
• Complying with company procedures and safety policies.
• Performing daily checklist duties.
• Providing information about the hotel, available rooms, rates, and amenities.
• Responding to client complaints in a timely and professional manner.
• any other task assigned by the management.

Requirements:

• A degree in Hotel Management is a plus.
• Excellent communication and organizational skills.
• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
• Familiarity with hotel reservation software, such as Opera, Micros, etc.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Customer service attitude