Anti-Fraud Officer at PalmPay

Job Description

• The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Anti-Fraud Officer’s Responsibilities:

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases.
• To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Customer's wallet review on suspicious transactions.
• Review, investigate and resolve irregular transactions reported.
• Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
• Conduct interviews to obtain information useful in resolving financial crimes.
• Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
• Respond to fraud queries across the multiple channels
• Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
• Restriction of reported wallet from other Banks.
• Escalation of fraudulent transaction from our customer's wallet to the beneficiary banks.
• And other tasks to be assigned by Line Manger

Anti-Fraud Officer Requirements:

• Bsc in any related field
• 2-5 years of experience in Anti-Fraud or any other related field
• Sound Knowledge of fraud detection management, identity theft and information and security management
• Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages and other work tools