Latest Jobs at PalmPay

Job Description

• The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Anti-Fraud Officer’s Responsibilities:

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases.
• To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Customer's wallet review on suspicious transactions.
• Review, investigate and resolve irregular transactions reported.
• Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
• Conduct interviews to obtain information useful in resolving financial crimes.
• Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
• Respond to fraud queries across the multiple channels
• Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
• Restriction of reported wallet from other Banks.
• Escalation of fraudulent transaction from our customer's wallet to the beneficiary banks.
• And other tasks to be assigned by Line Manger

Anti-Fraud Officer Requirements:

• Bsc in any related field
• 2-5 years of experience in Anti-Fraud or any other related field
• Sound Knowledge of fraud detection management, identity theft and information and security management
• Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages and other work tools

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Job Description

• The ideal candidate would be responsible for developing organisational standards, defining the requirements for the vacant company positions, and actively seeking out qualified candidates through networking systems and social media marketing.

Duties and Responsibilities:

• Coordinating with recruiting team and Hiring Managers for defining the requirements for vacant roles across Africa (Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore, Tanzania, etc.)
• Maintain resume websites and connect with potential employees across multiple digital platforms.
• Match top-level professionals with high-level employment opportunities.
• Send recruiting emails to passive candidates and follow up when necessary.
• Interact with other departments within the organisation to coordinate hiring efforts, including the accounting and legal departments.
• Create or recommend strategies to improve recruiting processes.
• Maintain organised databases with candidates’ data (e.g., in the ATS utilised by the organisation).
• Conduct benchmark analyses on compensation and benefits plans for different roles as well as seniority levels.
• Conduct research on compensation and benefits for various positions and seniority levels across Africa.

Requirements:

• Minimum of Bachelors’ Degree in Human Resources Management, or other related fields.
• Prior experience as a Head-hunter, Talent Acquisition Specialist, or related roles.
• Sound knowledge of online/offline sourcing methods.
• Hands-on experience with sourcing tools (e.g., LinkedIn).
• Advanced knowledge of sourcing techniques (including Boolean search).
• Familiarity with HR databases and Application Tracking Systems.
• Experience in report writing and data analytics.
• Professional Human Resource certifications is an added advantage.

Other Skills:

• Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails).
• Ability to make quick decisions.
• Excellent time management, multi-tasking, and organisational skills.
• Good decision-making skills
• Good understanding of labour practices in other African Countries.