We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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We are currently seeking Fraud Investigations Analysts to assist our Risk Control in providing a professional investigating, monitoring, detection and recovery service to protect the company from losses due to fraudulent applications, internal fraud and other risk events across the Group.
Job Responsibilities
Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed by clients against our company
Monitoring fraud alerts and review fraud cases, investigate possible matches and minimize losses by taking appropriate action when ‘hits’ are identified.
Proactively monitor and review any activities, transactions and data suspected for possible fraud across all payment channels by utilizing appropriate analytical techniques.
As needed, contact customers regarding the status of their payments or supporting evidence while providing excellent customer support
Providing support to the Operational, Compliance and Business units of the organization on fraud related matters
Job Requirements
Qualification relating to fraud, investigations or regulatory compliance is highly desirable
Should possess knowledge of fraud prevention/detection techniques, and Fraud Management.
3 years (or more) of experience in an analytical, operations, or finance role. Experience at a payments, finance, fin-tech, or technology company a plus.
Team player and collaborates with others constructively and positively. Able to communicate and collaborate with global colleagues in a timely manner.
Strong organizational and time management skills with the ability to meet deadlines and achieve objectives
Proficient in the use of social media, (Facebook, WhatsApp, Twitter, Telegram, Instagram, YouTube, TikTok).
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