Ancillary & Catering Specialist at Green Africa

Job Role

• Manages, the internal processes with the key internal stakeholders – Finance, Cabin Services and Ground Services, and with the external stakeholder - Catering Service Provider.
• Responsible and accountable for the end-to-end planning and delivery of all aspects of the catering service for the airline’s daily operations, across the network, for normal operations and disruptions.
• Maintain on-time departure of flights by ensuring timely reporting of Service Provider for Catering uplift /proper handover to crew on the aircraft and adherence to defined GLP (Galley Loading Plan) inclusive of (but not limited to) food & beverage items for customers, dry stores, crew meals and cabin consumables, bonded stores.
• To ensure that the supplier community/ service providers and the internal ancillary team deliver the highest standard of service consistently and efficiently in the most cost-effective manner, and they ensure compliance with the defined quality and safety standards.
• Inventory management of products and sale collections, sale transaction methods (ePOS/ cash/card/on-line/off-line) for Buy on Board products.
• Work with Finance and Talent Management for release of Crew commission (for BoB inflight sales) and other employee commissions (for other ancillary sales).
• Ensure the service provider maintains all airline equipment and products including but not limited to F&B products, maintenance and repair of carts and SMU, maintenance of ePOS machines, etc as per the contracted SLA.
• Represents Ancillary services for safety/ security reviews.
• Responsible for developing a business continuity plan for situations caused due to airline operations disruptions and/or service providers disruptions (operational/ industrial unrest).
• Act as a liaison between Commercial and Cabin Services for Ancillary product/service promotions on flights. Develop the plans in conjunction with Cabin Services.
• Support all Cabin Services projects for enhancement of ancillary revenue and contribute towards their success.
• Proactively develop and implement a range of strategies in tandem with the internal stakeholders to ensure the team exceeds customer service and cost reduction targets.
• Budget, Analysis, Planning and Report submission to reporting manager on daily/ weekly/monthly/quarterly/yearly basis, as defined.
• To carry out any other duties as assigned by the reporting manager.

Qualifications

• Minimum of vocational qualification / Bachelor's Degree / Hotel Management Diploma of 3 years, with 3 years job related experience.
• Working in an operational role with airlines/catering service provider.
• Good communication skills and presentation skills with good command over the local language and English language.
• High level of computer literacy especially MS Excel.
• Ability to cope with the dynamic environment of airline operations.
• Ability to set clear direction and manage workflow. Ability to foster teamwork.
• Knowledge of industry best practices for ancillary and catering functions.