Analyst, Omni-channel Service Delivery at Access Bank

Job Roles

• Ensure the delivery of front-end digital services across the Omni-channel platforms (Mobile, Internet, ATM, etc.)
• Work on other tasks as assigned by the Senior Specialist, Omni-channel Service Delivery

Functions and Responsibilities

• Document 'as-is' and 'to-be' state/architecture for various implementation phases, describing the changes required to attain the desired 'to-be' state
• Build test cases and scenarios sufficient for the validation of end-state products and services
• Periodically execute functional and non-functional tests on solutions, features and services on the ATM, Internet, Mobile, etc.
• Partake in the deployment of new features across the Omni-channel stack in line with business requirements
• Collaborate with internal and external partners to drive innovation initiatives through full process from idea to commercialization.
• Periodically review existing systems and advise process owners on possible areas of improvements thereby making IT serve as a business enabler
• Carry out an extensive testing (Unit, Integration, Systems, User Acceptance Tests) of solutions developed in order to ensure that they are error free and are fit for purpose
• Engage in the installation and configuration of ATMs, including the hands-on experience required to effectively perform 2nd level resolution
• Perform 1st level support during the transition phase of the Omni-channel Mobile, Internet banking and ATM platforms
• Research and implement product enhancement solutions working closely with 3rd party vendors, switch processors and Original Equipment Manufacturers (OEMs)
• Facilitate frequent ATM, Internet and Mobile banking 2nd level support trainings

Job Requirements
Education:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related quantitative discipline

Experience:

• 0 -2 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration.

Certification(s):

• IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

• Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
• Excellent analytical skills, written and verbal communication skills.
• Excellent planning and organizational skills.
• Good interpersonal skill
• Ability to analyze issues and provide adequate support to users
• Fair understanding of the Omni-channel solution objectives Good understanding of transaction entries
• Ability to review transactions and identify root cause of failure
• Good knowledge of various components within the payment infrastructure
• Creative and taking initiative.
• Good communication skill (Oral & Written)
• Analytical / Problem solving
• Self-management
• Interpersonal skills