Agent Relationship Officer at Personal Trust Microfinance Bank

Job Summary

• Sales of Bank product and services
• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

• Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
• Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions.
• Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
• Prompt replacement of terminals in cases of fault to retain agent relationship
• Drive the growth of the business to achieve the required revenue
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required
• Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

• Minimum education level – HND in any accredited and reputable institution
• A minimum of 2 years’ working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage