Job Vacancies at Personal Trust Microfinance Bank

Job Summary

• Sales of Bank product and services
• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

• Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
• Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions.
• Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
• Prompt replacement of terminals in cases of fault to retain agent relationship
• Drive the growth of the business to achieve the required revenue
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required
• Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

• Minimum education level – HND in any accredited and reputable institution
• A minimum of 2 years’ working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage

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Job Description

• Active POS deployment to viable Customers / Agents.
• Streamline the tasks performed by POS agents, ensuring secure and efficient payment processing.
• Manage customer accounts, check balances and perform various financial transactions.
• Provides training and support to POS operators to ensure they understand how to use POS equipment, comply with regulations, and provide quality customer service.
• Provides reporting and analytics tools that help agents and financial institutions track transactions, monitor performance, and make data-driven decisions
• Assists POS agents to comply with regulatory requirements and compliance standards in the financial services industry.
• Evaluate the performance of POS operators and ensure they are providing quality service to customers.
• Collect and analyze statistics on POS agent transactions and services for informed decision making and improvement.
• Contributes to the Overall Brand awareness of the company through credible actions and brand presence.
• Monitor agents performance for transactions and active terminals.
• Retrieve the POS terminals in case of non-performance.
• Timely resolution of issues, and complaints

Requirements

• Candidates should possess an HND / B.Sc with not less than lower class.
• Minimum of 2 years experience as a POS Aggregator, Marketer or Sales Officer in any financial institution.
• Good communication and selling skills
• Ability to manage a team.
• Banking experience selling or managing POS agency
• Must have a good network of POS agents across Lagos.
• Excellent analytical and negotiation skills.

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Job Summary

• A Marketer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
• The Marketer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking and referrals.
• Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategy and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop peferral networks.
• Perform any other duties as may be assigned by Management.

Qualifications

• HND / B.Sc in Social Science or any other related course.
• Evidence of completion / exemption of / from NYSC.

Experience:

• 3 - 10 years of work experience.
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all societal levels.
• Proven ability to drive the sales process.
• Strong business sense and industry expertise.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful, confident and engaging personality.
• Excellent communication and interpersonal skills.
• Ability to work in a goal-oriented environment.
• Ability to work in a team.
• Strong planning, organizational and time management abilities.
• Proficient in the use of MS Office suite.