After Sales Commercial Manager at Alfred & Victoria Associates

Job Objectives/Purpose Job

• Develop effective parts processes for both new and existing customers.
• Collaborate with the GM to create and implement the sales policy
• Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.
• Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuity

Responsibilities

• Manage the complete parts and services sales process to boost the company’s revenue.
• Analyze demand, prepare sales forecast, and determine the re-order level.
• Identify prospects for volume sales, such as fleet operators or independent service repair centers.
• Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.
• Supervise team members to ensure the objectives are met.
• Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.
• Responsible for Business Development (Fleet, Retails and Counter Sales
• Design and implement sales best practices (KAIZEN, ANZEN)
• Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.
• Collaborate with extended dealerships in and out of Lagos territories e.g. Abuja, Port-Harcourt, and other states.
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make suggestions to Management
• Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.

Key Performance Areas

• Financial: Revenue generation and business growth
• Internal Process: Rate of repeat purchase Sales executive report management
• Learning & Growth: Rate of repeat purchase, Sales executive report management, Rate of repeat purchase, Sales executive report

Education/Professional Qualification

• HND / BSc. Business, Mgt. & Social Science courses
• MSc. / MBA. in a related field of study
• Relevant professional qualifications would be an added advantage.
• Minimum of 8 years’ experience performing similar responsibilities, with at least 3years in an Automotive Industry. Extensive experience in progressing through a sales career

Skills:
Functional/ Technical:

• Understanding of sales and customer management processes.
• Ability to make accurate forecasts and meet sales targets
• Knowledge of sales management system
• Knowledge of industry best practices and procedures
• Knowledge of product pricing and administration.

Behavioural:

• Ability to forecast with precision
• Leadership skills
• Motivational skills
• Professionalism & Poise
• Good work ethics
• Excellent communication & interpersonal skills
• Ability to forecast with precision
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent product presentation skills