Acquiring Operations Analyst at Flutterwave

The Role:

Flutterwave is looking for an Acquiring Operations Analyst, to join our team. You will be responsible for handling all card acquiring and account maintenance issues for all Flutterwave merchants’ accounts.

Responsibilities include but are not limited to:

• Update fees on merchants’ accounts in line with merchants’ contracts and as advised by the sales team.
• Adjust limits on merchants’ accounts in line with merchants’ requests.
• Review tickets logged by internal stakeholders and ensure that they are resolved in a timely manner.
• Review merchants’ accounts and activities for high-risk behaviors or operations that do not align with our terms of service.
• Review merchants’ documents and ensure that all documents are complete and meet all regulatory requirements.
• Update settlement account numbers for merchants on request.
• Create MIDs for merchants on MPGS (MasterCard Payment Gateway Service).
• Daily review of MCCs assigned to merchants on Flutterwave for Business. Ensure that the right MCC is assigned to each merchant and make updates where necessary.
• Enable merchants to process international cards including AMEX and Discover.
• Liaise with the product and Engineering teams to escalate technical issues and ensure prompt and complete resolution.
• Handling other responsibilities assigned such as enabling other payment methods for merchants on requests.
• Performing daily spot tests for payouts and collections on Flutterwave for Business.
• Quarterly training of the internal stakeholders on the team’s processes, highlighting the challenges and enhancement to the platform.
• Attend meetings with merchants to understand their business activities, highlight risks associated with the business and discuss solutions to mitigate highlighted risks.
• Analyze, understand, and translate merchants’ requests to ensure accurate resolution.
• Staying abreast of technology, new businesses to recognize compliance trends and AML flags.

Required competency and skillset to be a waver:

• Candidates must possess a bachelor’s degree.
• Minimum of 2+ years’ experience, preferably in a Fintech environment.
• Experience in a customer support role is desirable.
• Excellent communication skills.
• Critical thinking skills
• Driven and result oriented.
• High attention to details and ability to spot patterns and red flags.
• Good knowledge of the financial services / fintech industry.
• Ability to prioritize and multitask
• Proactive and forward thinking.
• Ability to use Microsoft office tools (Excel, PowerPoint, word) and google sheets.
• Ability to use support tools like slack, zoom, teams, google meets.
• Ability to work effectively work independently and as part of a team.