Accountability for Affected Populations Officer at Bincike International

Job Description

• we are looking for two dedicated Program Accountability for Affected Populations (AAP) Officers to be based in Maiduguri and Mubi. The successful candidates will be responsible for ensuring our programs are designed and implemented with accountability to the communities we serve.
• This role is essential for strengthening trust, improving program quality, and ensuring the voices of affected populations are at the heart of our work.

Key Responsibilities

• Establishing Feedback Mechanisms: Design, implement, and manage accessible and confidential feedback and complaint mechanisms for all project participants. This includes managing hotlines, suggestion boxes, and regular feedback sessions.
• Data Management and Analysis: Collect, analyse, and report on feedback and complaints received through various channels. Use this data to identify trends, challenges, and opportunities for program improvement.
• Community Engagement: Regularly engage with community members, local leaders, and program participants to ensure their perspectives are heard and integrated into program design and implementation.
• Training and Capacity Building: Conduct training for staff on accountability principles, community engagement, and managing feedback. This ensures a culture of accountability is embedded across the organisation.
• Reporting and Documentation: Prepare detailed reports on accountability activities, including feedback received, actions taken, and the impact on program quality.

Qualifications and Skills

• Educational Background: A bachelor's degree in social sciences, development studies, or a related field.
• Experience: A minimum of 3 years of experience in a similar role, with a strong background in community engagement, accountability, or monitoring and evaluation. Experience in a humanitarian or development context is highly desirable.
• Knowledge: Excellent understanding of accountability to affected populations (AAP) principles and standards. Knowledge of feedback mechanisms and data management systems is essential.
• Skills: Strong communication, interpersonal, and analytical skills. The ability to work sensitively and effectively with diverse communities. Fluency in English and a local language (e.g., Hausa, Kanuri) is required.