Account Manager at Sabre Travel Network Limited

Role Summary

• The Account Manager is the relationship Manager between the organizations and existing agencies.
• Being the primary point of contact between the organization and the customer, you will work to achieve predetermined goals focused on growth, performance, and retention, while always ensuring customer satisfaction.

Key Tasks

• Achieve assigned booking target
• Achieve assigned share target
• Ensure all contracts are renewed before expiry
• Proactively address underperforming accounts
• Successfully oversee installation of additional products

Responsibilities

• Own and effectively manage an assigned territory of agencies
• Prioritize effectively, recognise and segment customers in line with revenue contribution, as agreed with your manager, within territory and treat accordingly
• Understand, analyse and manipulate internal and external data, into meaningful and actionable insights for the purpose of growing the company's share within agencies
• Act as a trusted advisor. Engage effectively with customers, understand their businesses and challenges. Make informed proactive suggestions to help them reach their goals
• Keep knowledge up to date of the company product lines and third-party products and be able to effectively discuss and communicate the value of these products to customers
• Give effective presentations as required to promote the value and benefits of the organization
• Prepare and deliver customer business reviews as agreed with your manager
• Ability to overcome objections to achieve contract renewal signature and growth objectives
• Being visible with customers visiting them and being on top of their issues

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification
• Solid two years minimum account management experience in the GDS business
• Strong commercial and numerical skills.
• Eye for detail in all work, including contract preparation and review
• Tech-savvy, with the ability to communicate technical product features effectively and enthusiastically to business owners and decision makers
• Understanding of the agency landscape including competitive information, key trends, opportunities, and threats
• Strong Communication Skills and Competent at presenting performance data, products and services
• Ability to Follow the processes and procedures as it relates to the role of Account Manager
• Flexibility and willingness to take on ad hoc tasks as requested by manager
• Ability to travel as and when required even on short notice. This is a field-based position
• Self-driven with ability to work without close supervision
• Personable.