Account Manager – FC Business at FoodCourt

Role Purpose:
The Account Manager will be responsible for owning and growing key corporate and event accounts. This role focuses on client relationship management, seamless service delivery, and revenue expansion, with a strong emphasis on retention and upselling.

Key Responsibilities

• Act as the primary point of contact for assigned corporate clients and event accounts.
• Build strong relationships with HR managers, office administrators, and procurement teams.
• Oversee onboarding, menu rollouts, and day-to-day service delivery for daily lunch programs, canteens, and events.
• Identify upsell opportunities across board meetings, corporate events, and special initiatives.
• Monitor account performance metrics and deliver monthly reports on client health and revenue.
• Resolve service issues quickly while maintaining high client satisfaction scores.
• Work cross-functionally with culinary, logistics, and sales teams to deliver a consistent, premium experience.

Ideal Candidate Profile

• Experience: 3–5 years in account management, client services, or B2B sales (hospitality, FMCG, or corporate catering experience preferred).

Skills:

• Strong relationship management and negotiation abilities.
• Excellent communication (written and verbal) and presentation skills.
• Ability to manage multiple accounts and projects simultaneously.
• Data-driven, with the ability to analyze account performance.

Attributes:

• Customer-obsessed and proactive problem solver.
• Detail-oriented and comfortable in a fast-paced, high-growth environment. KPIs
• Monthly client retention rate.
• Account revenue growth vs. target.
• Cross-sell/upsell conversion rate.
• Service issue resolution time. 
• Client satisfaction scores.