Account Manager - Collections at Nomba (Formerly Kudi)

About You:

• A BA/BSC degree from a leading academic institution – other advanced degrees is a plus.

• 4- 6 years Proven work experience as a commercial buyer in retail business, Account Manager, Key Account Manager or Sales Account Manager.

• Proven work experience as a commercial buyer in retail business, Account Manager, Key Account Manager or Sales Account Manager.

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills

About the Position

• Serve as the lead point of contact for all assigned client account management matters.

• Develop and expand sales locations/opportunities on assigned clients that grow managed accounts. transactions and revenue monthly. Identify areas of improvement to meet account quotas.

• Work with the sales team to acquire mobile cashier agents for collections for each managed  merchants

• Acquire new accounts for the business (pre-sales).

• Gather new requirements on business products used by clients, work with the business manager and product/service manager on product scale for clients, ensure the timely and successful delivery of our solutions according to customer needs and objectives that suit business timelines.

• Collaborate with the operations team to validate that the collection opportunities are serviced for sales growth. 

• Assist with challenging client requests or issue escalations as needed.

• Close contracts and manage contract renewal processes that increase sales and extend business cycles.

• Create weekly, monthly and quarterly reports on accounts managed