Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.
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Our Product Operations team is at the heart of Chipper. Product Operations helps keep customers happy by proactively resolving customer issues and acting as a point of escalation for more complicated customer support inquiries.
This role sits within the Product Operations team at Chipper and works closely with our Vice President of Developer Relations, product managers, and software engineers within our Product & Engineering function.
The Account Executive, Network API will work closely with the merchants we’ve onboarded onto our recently launched Network API product. Our Network API product enables Chipper users to pay all their favourite merchants globally and to make it incredibly easy for merchants to collect from and disburse to their customers with the Chipper API.
What You Will Be Doing
Supporting merchants by addressing, resolving or escalating technical issues
Communicating merchant feedback and data-driven product insights to our Product & Engineering teams to ensure we continue to build a product our merchants love
Creating and maintaining product documentation (demos, FAQ’s, use cases) for merchants and for internal teams
Keeping merchants updated on product releases and new features.
What You Should Have
At least 2 years experience working in a product-facing, enterprise account management role
Excellent communication, reading comprehension, and writing skills
History of taking ownership and driving results
Excellent analytical aptitude; advanced SQL skills are a bonus.