Front Desk Officer - Medical Facility at Sigma Consult

Location: Victoria Island, Lagos

Job Description

• The Ideal candidate will serve patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Job Roles

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time.
• Keeps patient appointments on schedule.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party / HMO claims.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Other responsibilities as required by management.

Qualification(s)

• B.Sc in any field or RN(Nurse with front desk experience) Lab scientist with front desk experience can also be considered
• Please note that an experience in a medical facility is required for this position

Other Requirements:

• Min of 1 year experience working in the same capacity.

Skills Required:

• Multi-tasking
• Flexibility
• Telephone Answering Skills
• Customer Service Skills
• Time Management
• Well Organized
• Attention to Detail
• Scheduling
• Microsoft Word Processing