SM, Public Affairs at MTN Nigeria

Job Description

• Provide advisory support and execute MTNN Government Relations Strategy at both federal state and local government levels with particular emphasis on the executive and legislative arms of the Federal Government of Nigeria
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Improve MTNN’s Net Promoters Score
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support strategy development and business optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.
• Build MTN’s profile amongst governmental stakeholders for effective engagement and guarantee access by the MTN management to such key stakeholders as required.
• Initiate regular meetings with key government stakeholders and give regular feedback to the business on new development (bills, new policies within the legislative/ regulatory arena).
• Develop government relations strategy for the department in alignment with MTN Nigeria’s business direction and provide advisory support to the Regulatory Affairs function of MTN Nigeria.
• Establish and maintain effective corporate relationship with key stakeholders and decision makers in the executive and legislative arms of government to effectively channel the goals and desires of MTNN.
• Develop and maintain a strong ethical relationship between MTN Nigeria and the relevant institutions/ bodies with a view to ensure the long term viability of the business.
• Observe the business, political and regulatory environment closely and provide support to other functions within the CSD in assigned location.
• Carry out research, provide detailed policy analysis, identify regional vulnerabilities and recommend due mitigation.
• Coordinate action/ response plans to pertinent issues and lobby campaigns on identified issues.
• Provide periodic intelligence reports, political audits and proactive feedback on emerging issues, developments and trends.
• Provide technical leadership /advice in the formulation and development of Regulatory Affairs framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.

Job Condition:

• Standard MTNN working conditions

Experience & Training    

• First degree in any relevant discipline
• Possession of an MBA and LLB/BL degrees would be an added advantage
• Minimum of 9-17 years’ experience including;
• Manager track record of 3 years or more in a government relations and/or stakeholder engagement function/activity; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Proof of requisite stakeholder contact/network base
• Prior Telecommunications experience will be an advantage

Minimum Qualification

• BA, B.Ed, B.Eng, B.Sc, B.Tech, HND or LLB