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  • Posted: May 3, 2018
    Deadline: May 10, 2018
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    At Zercom systems, we offer the highest levels of experience, professionalism and integrity as well as certified expertise in virtually all computing systems and products to solve the most challenging needs. We work closely with our clients to understand the nature of their business challenges and ultimate business objectives and offer best possible solutio...
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    Client Relationship / Technical Support Officer

    Job Description

    • Focus on providing technical support, building, and maintaining relationships between Zercom and its customers.
    • Act as a point of contact to the assigned unique customers
    • Creates and provides mentoring, and leadership through more difficult scenarios across the team
    • Participate in, lead, and drive agendas for team meetings
    • Provide updates to senior management
    • Ability to identify opportunities for customer relationship enhancement and Sales.
    • Help drive and coordinate recommended actions against malicious threats on behalf of the company
    • Monitoring and maintaining the computer systems and networks within the organization
    • Managing your team effectively to enable them to reach KPI’s
    • Identifying up-sell or cross-sell opportunities of the company’s products
    • Keeping clients informed of relevant research, new product developments or updates

    Basic Qualifications

    • Bachelor of Science in Computer Information Systems, Computer Science (or similar degree) or equivalent experience required.
    • 2+ years of hands-on networking experience

    Desired Skills:

    • Significant experience in client service, client relationship managing and direct managing of client facing teams
    • Excellent verbal and written communication skills.
    • Strong project management and organization skills
    • Strong analytical skillset; ability to absorb customer needs and translate into actionable business requirements.
    • Highly motivated, proactive and adaptable

    Method of Application

    Applicants should send their CV's and Passport Photograph to: jobs@zercomsystems.com Using the "Job Title" as the subject of the mail.

    Note: Only shortlisted applicants will be contacted.

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