Customer Service Officer at Adunni Organics

Job Description

• The duty of the CSO is to interphase with customers by answering product questions, and suggesting information about other products.
• Process orders, manage product inventory, assist in administrative duties, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Proficiency in use of Microsoft Office Suite.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.