Head Of Retail at FINCA International

Job Purpose
FINCA is recruiting for a motivated and hands-on Head of Retail who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Head of Retail is a senior member of the Management team and reports to the Chief Operating Office; he/she is responsible for the establishment and successful functioning of the retail business in the FINCA Nigeria.

Essential Duties

•     Customer Service Management: organization of the Customer Service in the banking halls, providing good emotional experience of the customer in the branch)
•     Savings Product and Sales Management: Product management within savings and related products, management of the sales activities, training and development of sales and other personnel in the branches.
•     New Business Development: Organization of cooperation with the institutional partners (payroll projects, co-branded products, savings mobilization, etc.)
•     Strategic planning and reporting.
•     The HoR is ultimately responsible for achieving Key Performance Indicators as follows:

1.     Customer’s Satisfaction
2.     Quality of the Customer Service
3.     Volume of the Savings Portfolio

Qualifications and Experience:

• HND/University Degree preferably in Commerce, Accounting, Business Administration or related discipline. MBA is an added advantage
• Advanced people management and motivation skills
• Advanced knowledge of sales management and customer service
• Excellent communication skills.
• At least 8 years of experience in banking sector (retail, corporate, microfinance business), of which at least 5 years should be a managerial in retail banking
• Proven report writing and presentation skills
• Good knowledge of MS Excel, Word, Power Point. Knowledge of core banking system is an advantage
• Knowledge of Igbo and/or Pidgin English is an advantage

Candidate Profile:

•     Project Management, interpersonal skills, quality management
•     Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 50% of time)
•     Enterprising and self-driven personality with the ability to adapt and acquire new skills
•     Highly attentive to detail with excellent organizational and documentation skills
•     Results-oriented, with the ability to drive projects from inception to execution stages
•     Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.
•     In particular, must demonstrate a commitment to transparency and integrity
•     Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work