Recovery Agent at Finchglow Travels

Job Description

• Respond to all online requests within 2 minutes of request time.
• Contact customers to ensure all booking details are correct so as to ensure error-free booking on tickets
• Build and maintain effective customer relationship and ensure customer satisfaction at all time
• Follow company procedures, account guidelines and customer service standards in the areas of making travel arrangements, building Passenger Name Records (PNR's) and profiles.
• Stay well informed of all travel and ticket information, advice client accordingly, and keep customers informed as well, to aid proper decision making.
• Ensure the swift response to request, communicate all pending request to Manager, and ensure all pending request are closed.
• Manage customer’s feedback and communicate areas of complains to the appropriate personnel.
• Promptly inform customers and clients of changes made to Itinerary of booked ticket, to enable proper preparation of the customer.
• Maintain database of customers and client that book online and occasionally promote the organization to them via emails and phone calls.

Qualification/ Requirements

• B.Sc/HND in related discipline
• 2-3years relevant experience as a Recovery Agent/Ticketing and reservation officer
• Proficiency in the use of Amadeus GDS; with Amadeus certification
• Must reside in Lagos
• Ability to work with little or no supervision
• Excellent communication and interpersonal skills
• Knowledge of Microsoft Office Suite