Customer Service Officer at DEDA Hospital

Details:

• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company’s product and services
•  Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts Assist with placement of orders, refunds, or necessary exchanges
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept.

Position Requirements

Education: Bachelors Degree from a reputable University

Experience: Minimum of 2 years’ experience in customer service role.

Skills and Competence Requirements

• Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
• Ability to handle pressure
• Good management skills, and the ability to pay attention to details
• Good organizational, interpersonal, and problem solving skills
• Excellent interpersonal skills
• Computer proficiency
• Highly motivated and enthusiastic
• Ability to work under little or no supervision
• Possess administrative skills, and the ability to work as part of a team
• Ability to multitask and be flexible