IT Support Officer at Newage Solutions and Technologies Limited

Job Description
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. IT Support tasks include but not limited to the following:

• Conducting electrical safety checks on computer equipment;
• Following diagrams and written instructions to repair a fault or set up a system;
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Prioritising and managing many open cases at one time;
• Providing support, including procedural documentation and relevant reports;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Replacing parts as required;
• Responding within agreed time limits to call-outs;
• Setting up new users' accounts and profiles and dealing with password issues;
• Supporting the roll-out of new applications;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Testing and evaluating new technology;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Working continuously on a task until completion (or referral to third parties, if appropriate).

Qualifications

• Minimum requirement: B.Sc., HND or foundation Degree. Good knowledge of the following may be an advantage:
  • Business information technology;
  • Business systems engineering;
  • Computer networking and hardware;
  • Computer software development;
  • IT Certifications like Microsoft, Linux, Unix and Cisco certification may give you an advantage.

Skills
You will need to show evidence of the following:

• A good memory of how software and operating systems work;
• A strong customer focus;
• Attention to details;
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
• Problem solving skills;
• The ability to prioritise your workload;
• The ability to think logically;
• The ability to work well in a team.

Remuneration
N70,000.00