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  • Posted: Sep 22, 2017
    Deadline: Sep 25, 2017
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    The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a...
    Read more about this company

     

    Call Center Agent

    Essential Duties and Responsibilities
    The main functions include but are not limited to:

    • Answering calls and responding to emails
    • Handle customer inquiries both telephonically and by email
    • Make outbound calls, receive inbound calls
    • Maintains communication equipment by reporting problems.
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system
    • Update existing customer information
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Route calls to appropriate resource
    • Follow up customer calls where necessary
    • Document all call information according to standard operating procedures
    • Complete call logs

    Minimum Qualification

    • BA, B.Ed, B.Sc, HND, and other relevant qualifications.

    Experience & Training:

    • 0 - 2 years’ work experience.
    • Previous experience in a Call Centre is a requirement.

    Qualification/Requirements:

    • Ability to work on the phone for extended periods of time
    • Ability to speak, read and write English fluently
    • Proficiency in Hausa language is required
    • Ability to manage detailed information and handle Stress
    • Excellent computer skills with an ability to type 30/40 wpm
    • Ability to control call and politely keep potential client focused
    • Good listening skills
    • Excellent phone manner and strong communication skills; both written and oral

    Method of Application

    Applicants should forward their CV's only to: bisola.motunrayo@outsource.ng

    Note: For candidates who reside in Lagos ONLY.

    Build your CV for free. Download in different templates.

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