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  • Posted: Sep 20, 2017
    Deadline: Sep 25, 2017
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    LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
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    Field Support Engineer (Engineer - Onsite Technical Support)

    Openings Location PORT HARCOURT

    Major Deliverables

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site.
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer’s site
    • Promptly investigate, resolve & report any incidents, errors, evnts or deviations.
    • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions
    • Prepare daily activity reports
    • Inform management of recurring problems.
    • Function/ Domain Customer Service / Technical Support Group

    Reporting to Direct - Supervisor Technical Support Group; HOD

    Place of Posting Nigeria

    • Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
    • Device/Network level Troubleshooting.
    • a.Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

    Desired Results Relevant Industry Experience, been on the front desk handling customers and team.

    Qualifications   HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/

    InfoTech.

    Desired Experience   1 to 3 years in similar profile.

    Method of Application

    Qualified and interested candidates should forward their updated CVs to jobs@lorachegroup.com using the positiion applied for as subject of the mail.

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