Community Liaison Officer (16/17 LOS) at The British Government

Grade: A2 (L)
Type of Position: Fixed Term
Working hours per week: 20 hours
Duration of Post:12 months
Job Category: Foreign and Commonwealth Office (Residence and Support Staff)

Main Purpose of Job

• The Community Liaison Officer (CLO) is an information point of contact for families, partners and staff prior to and on arrival at Post. 
• On arrival the CLO assists UK based (including Home Office, SOCA, DFID & British Council) single staff, couples and families to integrate as smoothly as possible into life at Post. 
• They also act as a continuing source of information, referral and support and provide effective communication on social matters within the Post.

Roles and Responsibilities

• Supporting UK based staff and their dependants before, during and after arrival at Post by providing relevant information as appropriate. This includes an orientation tour on arrival.
• In liaison with the Estates Officer, ensure that staff accommodation is delivered on time and at an acceptable standard.
• Assist officers, their families and staff on temporary duty by providing confidential information on health and medical welfare at Post.
• Act as the main contact between Post and local schools. 
• Arranging school monitoring visits, arrange registration where necessary. 
• Point of contact for school bills, fee enquiries and bids for FCO education team.
• Compile and issue monthly Newsletter to all staff. 
• Co-ordinating the annual updating of the Post Report and the Post Fact Sheet.
• Completion of the bi-annual ECA Cost of Living (COLA) survey and other returns as required.
• Liaising with DSFA and submission of various data/information as required. 
• Maintain contact with CLO co-ordinator and the CLO world-wide network. 
• Liaise with other Diplomatic Missions in Lagos and maintain contact with British Women’s Group and the British Council.
• Attend the following committee meetings - Post Housing committee, Lagos Joint Post Management Board (LJPMB), International Mother & Child Playgroup based at the Kingfisher Club (KFC).
• Ad-hoc responsibilities as required by LM

Essential Qualifications and Experience 

• Previous experience of working within an office environment, good keyboard skills, familiarity with computers and software packages (notably MS Word, Excel and outlook) is desirable.
• The CLO should be familiar with the facilities and resources available in and around Ikoyi and Victoria Island. 
• They should have good oral and written communication skills.
• Being a good listener, approachable, discreet, sympathetic, able to respect confidences is pertinent in this role.

Desirable Qualifications and Experience:

• Previous experience as a CLO
• Required competencies
• Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Other Benefits and Conditions of Employment:

• This is a part-time position working 20 hours per week (exact timing will be agreed with successful applicant).

Learning and Development Opportunities:

• Appropriate L & D will be provided when the candidate starts.

Starting Monthly Salary
N206, 365 gross
Start Date 
15th September, 2017.