Senior Client Account Manager, Process Management Division at AOS Orwell

Ref. No: PMD/CAM-S
Location: Rivers
Area: Process Management (control sytems and instrumentation)

Responsibilities

• Reporting to the Head of Sales / Deputy Country Manager PMD, the Sales Manager is the AOS Orwell representative for major Clients wherever the Client has business in Nigeria.
• Maximises AOS Orwell’s business prospects including all AOS Orwell’s products and services with Client.
• Ensures maximum utilisation of existing contracts by maintaining relationships with Clients through regular daily review visits.
• Identifies and develops new opportunities with the Client as identified.
• Identifies competitors & reports competitor activity & market share
• Represents the Client in AOS Orwell; represents AOS Orwell at the Client’s operational base.
• Attends morning and other meetings and reports all relevant information (client drilling programme, enquiries, quotations etc) to base on a daily basis.
• Supports the Marketing Department in enhancing AOS Orwell brand value across Client organisation
• Prepares a weekly & monthly activity report as requested by department(s) head.
• Sets up meetings and presentations seamlessly for Business Unit Managers, Product Sales Manager, Marketing Manager and any other AOS Orwell official as required.
• Covers all operational bases of the Client.
• Carries out any other Business Development activity that may be required by AOS Orwell vis-à-vis the client.
• Builds relationship with senior management team of customers
• Alignment of initiatives between the Client and AOS Orwell by imbibing and transferring relevant aspects of Client’s QHSE and other systems into AOS Orwell.
• Manages the Sales team dedicated to CAM’s clients
• To facilitate the process of ERP in AOS Orwell.

Technical Responsibilities

• Nurture positive, collaborative working relationship with clients
• Custodian of client records, information & instruction
• Production & presentation of client facing materials (reports, studies, presentations, to company standards)
• Ownership of client needs/requests & facilitation of completion
• Meet & exceed client expectations by utilising clients processes/procedures to get results
• Achieve continuous improvement by proactively assessing company's working relationship, practices & methods.

Qualifications

• Candidate should possess a minimum of a good bachelor’s degree or HND in Electronics / Instrumentation
• Combined experience of at least 10-15 years in sales & marketing or account management typically handling customers from Process Industry in Nigeria including majorly O&G customers.

Skills Required:

• Good knowledge of Process Automation and Field Instrumentation including valves and analysers
• Excellent Oral & Communication Skills.
• Understand Customer needs & expectations.
• Understands Companies Vision / Mission.
• Team motivation and leadership
• Understanding of business and proven track record of managing major operators in Nigeria and managing sales team
• Proven experience of engaging with senior management level
• This person must be flexible, self-motivated, versatile and able to work well under pressure; open, honest and direct; comfortable with giving and receiving constructive feedback.

In addition the Strategic CAM must show the following:

• Excellent networking skills and strong customer relationship management abilities; ability to manage client expectations
• People Management & Leadership Skills
• Ability to implement Processes and Procedures
• Good communication skills
• Team player skills