Technical Sales Officer at Safety Consultants and Solutions Provider Limited

Reports To: Technical Sales Manager

Job Description

• The holder will provide pre- and post-sales technical advice and support about solutions SCSP offer to clients.
• A Technical Sales Associate is expected to be the key point of contact for clients, answering queries, business development, providing technical advice and introducing new products and solutions.

Key Roles & Responsibilities

• Maintain focus on forecasted sales, historical trends, seasonality and operational objectives to achieve total firm profitability.
• Receive customer orders and ensure they are processed in a timely and efficient manner.
• Research, and develop prospecting list based on the targeted industries.
• Conduct outbound telephone and email campaign to introduce SCSP services, products and set sales appointments
• Provide follow up and follow through on customer/potential customer calls and RFQs
• Prepare and submit sales reports on a daily and weekly basis to direct line manager.
• Gain and share with the sales staff knowledge of the competition and the services they provide.
• Keep abreast of developing trends within the Life and Fire safety industry.
• Work with the Sales Manager in developing a strong customer base for SCSP.
• Ensure the customer relationship with the company is further developed through quotes, anticipating needs, resolving concerns and complaints, and providing technical support.
• Develop relationships with the customers and be able to anticipate and forecast customer needs and requirements.
• Meet or exceed progressive sales quota.
• Develop and maintain customer profile base in ACT.
• Ensure that all proposals and contracts are processed, and that any information required to complete client billing is given to finance in a timely manner.
• Makes optimal use of time during working hours.
• Consistently projects a positive attitude toward colleagues and SCSP customers.
• Maintain sales database of opportunities and track progress in the sales process.
• Develop and maintain database of competitive information.
• Escalate critical customer situations to the appropriate level of management.
• Ability to function as an individual contributor and/or a member of a team.
• Other duties as assigned by management.

Qualifications

• Bachelor's Degree in related field (Chemical, Mechanical Engineering, Electrical Engineering etc).
• Strong communication skills.
• Effective interpersonal and influence skills to gain credibility with customers.
• Excellent negotiating skills with the ability to drive closure.
• Strong attention to detail.
• Computer and internet savvy.

Minimum Experience:

• Minimum 3 years’ cognate experience (preferably in Fire business).
• Competencies
• Active use of Customer Relationship Management (CRM) tool.
• Able to learn and understand the products technically and support customers in technical questions.
• Product knowledge in Fire systems, HSE products, Access, CCTV, and Intrusion is a plus.
• Organizational skills.
• Analytical skills.
• Sales skills.
• Commercial awareness.
• Good skills in MS-Office (word, excel, PowerPoint etc).
• Excellent communicator and business relationship builder.
• Open minded person, team player.

Key Interfaces:

• Contractors
• Consultants
• Organisations’ Safety Managers
• Ministries Stakeholders
• Professional Associations
• Relevant Regulatory Bodies

Travel Time:

• The job requires 50% travel time from the job holder.

Language:

• Proficiency in English Language (Written & Spoken) is a must.
• Knowledge of one or more international language is added advantage.
• Ability to speak other local Nigerian languages is a plus.