Store/Inventory Officer at Management Alternatives Limited

Reference Code: MAL/MTN ENTERPRISE SME-SDC/SIO005
Location: Enugu
Department: Finance
Reports To: Finance Manager

Summary

• Under the supervision of the Finance Manager, the store /inventory control will be in charge of organization entire store, supervise the retail organization staff, meet customer needs, plan and coordinate sales, merchandising and budgeting. 
• S/He will supervise the general operations of the store, making sure it runs smoothly, clearly and meets any budget or sales goal.
• Also making sure the store is properly stocked, clean and in proper working order.

Essential Duties and Responsibilities

• Management of entire store operations by initiating, coordinating and ensuring compliance with operational policies and procedures.
• Ensure that all sales are accurately documented at all units and summary of activities reported to you on a weekly basis
• Develop strategies to increase pool of customers, expand store traffic and optimize profitability.
• Ensure high levels of customer satisfaction through exceptional service.
• Maintain outstanding store condition and visual merchandising standards.
• Responsible for monitoring and tracking of inventory by ensuring store has the right amount of stock to meet customer needs as well as prevent overstocking.
• Report on buying trends and customer needs as well as innovative ideas to increase sales.
• Effective management and resolutions of all customer and staff grievance and complaints.
• Ensure all staff are proficient in the use of the automated sales/inventory recording system
• Regularly check on sales associate and report on activities
• Work with accounting unit to conduct regular audit of products and sales activities
• Follow up with sales associates to ensure that ordered products/services are delivered to the customers on time and in good condition and quality
• Responsible for weekly reporting of unit activities including sales and inventory information to the General Manager through the Chief Accountant
• Responsible for sending customer feedback to Management in terms of pricing, sales, inventory, logistics, service etc.

Education Qualifications, Experience, Skills and Competencies

• First Degree in Business Administration or any related
• Must have 3-5 years’ experience especially in a sales or service driven environment
• Experience in a similar position will be a big plus
• Must possess good customer relationship skills.
• Must be IT Savvy with good experience in the use of MS Office suite
• Must be a mature, dynamic, articulate, charismatic, and confident and must possess the ability to enhance customer satisfaction, meet sales and profitability goals/target
• Strong interpersonal and multitasking skill
• Must be able to work under pressure and meet deadlines
• Excellent written, oral and verbal communication skills
• Ability to communicate effectively at all levels of the organization
• Highly flexible and adaptable
• Candidates must be resident in Enugu