Front Desk Officer at Management Alternatives Limited

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/FDO006
Location: Enugu
Department: Administration
Reports to: Admin Manager

Summary

• Under the supervision of the Admin Manager, the Front desk officer serves as the face of the company and will be responsible for handling front office reception and administrative duties, including greeting guests, taking and making business calls, handling company inquiries, sorting and distributing mail, also schedule meetings and make travel arrangement for executives.

Essential Duties and Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, etc.)
• Attend to clients and guests
• Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
• Screen all incoming calls to answer or forward calls, providing information, taking messages, or scheduling appointments
• Perform administrative support tasks such as managing staff meetings and writing minutes.
• Manage multi-line switch boards
• Handle daily mails and package delivery
• Interface with the marketing or sales department on customers’ needs
• Monitor office supplies and place orders when necessary
• Organize and maintain files and records.
• Act as a liaison between clients and executive staff.
• Schedule appointments and maintain and update appointment calendars.
• Take up other duties as assigned.

Education Qualifications, Experience, Skills, and Competencies

• Applicant must have a minimum of Bachelor's Degree or equivalent.
• 1- 3 years relevant experience.
• Familiar with office machines (e.g. printer, binder, etc.)
• Proficient in English (oral and written)
• Proficient in the use of Microsoft Office suite.
• Must be able to handle travel logistics and scheduling of meetings
• Excellent interpersonal skill
• Familiar with switchboard
• Strong communication and people skills
• Good organizational, problem-solving and multi-tasking abilities
• Customer service orientation
• Candidates must be resident in Enugu