IT Support Officer at Erisco Foods Limited

Key Responsibilities

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritising and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

Educational Qualifications & Experience Required

• B.Sc or HND from a known academic institution in Business Information Technology; Business Systems Engineering; Computer Networking and Hardware; Computer Science; Computer Software Development; Information Technology; Internet Engineering; Software Engineering.
• 4-6 years’ experience in IT, computer networking and network support.

Functional Competencies, Skills & Requirements:

• The ability to think logically;
• A good memory of how software and operating systems work;
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
• The ability to work well in a team;
• Problem solving skills;
• A strong customer focus;
• The ability to prioritise your workload;