[Group] - TL, Customer Service at United Capital Plc

Job ID (TLCS001)

You will be responsible for ensuring that the high standard we set forth for customer satisfaction is engrained in all operational aspects of the Customer Service department.
You will understand that the clients’ needs always come first and therefore effective and efficient problem solving techniques are applied to every customer inquiry. In addition to the overall leadership and management of the Customer Service Department and representatives.

Responsibilities include, but are not limited to:

• Delivering top notch support to customer in a professional, helpful, and highly informative manner before, during, and after a customer’s requirements are met.
• Opening accounts and process client mandate requests with the necessary internal stakeholders
• Project manage customer inquiries that come in to the department
• Updating client records
• Ensuring the Customer Service environment is always welcoming to clients and prospective clients.
• Close out all Customer Inquiries within the TAT timelines.
• Respond to customer inquiries via email, telephone and provide support for social media inquiries.
• Cross sell United Capital products and services to customers/perspective customers.
• Other duties as assigned

Experience/Skills/Competencies Requirements:

• Significant level of maturity
• Highly organized, with the initiative and ability to work with limited supervision
• Analytical and attentive to detail
• Effective process management abilities
• Enthusiastic, positive and hardworking attitude
• Excellent written and oral communication skills
• Knowledge of United Capital products and services
• The ability to perform under pressure within time constraints
• Proficiency in MS office suite
• Bachelor’s degree in relevant discipline
• Must have about 2 years in client-facing role