Division Manager, Human Resource Shared Services at African Development Bank - AfDB

Reference: ADB/17/227
Location: Côte d’Ivoire
Grade: PL2
Position N°: 50000475

The Complex

• The Vice-Presidency, Human Resources and Corporate Services ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, information technology, general services and institutional procurements, language services, business continuity and, health and safety strategies.

The Hiring Department / Division

• The role of the Human Resources Management department is to develop and execute a People Strategy, Policies, processes and practices which will enable the Bank to achieve its strategic Agenda. Core to the Human Resources Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.
• In order to create a truly transformed human resources work-way, the Human Resources Management department is structured around a triangular Model: Business Partnerships for strategy, client contracting and human resources delivery; Centers of Expertise/Subject Matter Experts (SMEs) for internal consulting, thought leadership, design, talent and staff development and training and best practice benchmarking; Human Resources Shared Services for transactional excellence and employees outreach. This new Human Resources Model will deliver a world-class employee life-cycle experience.
• The Human Resources Shared Services Division embeds a strategic approach to human resource transactions and services excellency that results in more effective service delivery.

The Position

• Reporting to the Human Resources Director, the Division Manager of the Human Resources Shared Services Division will work with identified stakeholders, to plan, develop and implement a programme of innovative human resource strategies on the transactional excellence and employees outreach including the formulation, control, administration of automation of Human Resources processes including data analysis, contract administration of all employees (Elected officers, regular staff, technical assistants, projects staff and short term staff) and the administration of staff salary and benefits plus Payroll.
• The position will ensure that the strategies relating to Human Resources Shared Services will be in compliance with future Human Resources capabilities required to transform the Bank into a world-class organization.
• The incumbent will identify, develop and implement proposals, strategies and programs aligned to the Bank’s strategic focus and direction through Human Resources transactional interventions.
• The Job holder will be the primary custodian of the ‘Facilitate and Retain’ component of the Human Resources Value Chain.

Duties and Responsibilities
Under the overall supervision of the Human Resources Director, the Division Manager Human Resources Shared Services Division will undertake the following key responsibilities:

• Formulate, develop, and update Human Resources Personnel Administration processes, procedures and forms in order to permanently, optimize the efficiency, and reliability and recommend such improvements in processes and documents in other areas impacting the efficiency and reliability of the Human Resources administration.
• Develop feasibility studies and requirements analysis to justify and support the development of new and enhanced information systems in order to improve the functionality of applied research.
• Initiate and formulate new policies or proposals to modify and improve/update existing ones as circumstances may require.
• Lead team of experts in Human Resources Information Services (HRIS) to provide functional input needed by Corporate Information Technology Services to evaluate continuing needs for hardware, software, databases, and operating systems, and further carry out detailed evaluations of operating systems, commercial software and programming utilities.
• Provide inputs to the design of compensation and benefit policies and procedures and provide input in the definition of the set of compensation & benefits rules applicable to a newly opened field office.
• Provide input in the design of staff compensation and benefits system that is internationally competitive and capable to attract and retain highly qualified people.
• Provide advice and guidance to the Human Resources Department’s Management team and Human Resources Business Partners concerning staff problems that, if mishandled, may lead to grievances.
• Supervise the overall administration of employee benefits of the Bank (Staff loans, Home Leave, Education Benefits, etc.) excluding the medical and the staff retirement plans.
• Prepare staff communications and process individual decisions regarding administration of staff employment contract, career movements and separation in line with policies and procedures in an efficient and timely manner.
• Lead the processing of staff remuneration, benefits and employment contract with the Bank in line with policies and procedures in an efficient and timely manner
• Ensure that the division provides consistent and efficient customer service to all employees on the basis of the agreed Service Level Agreements.
• Lead the administration of the Bank’s payroll program accurately and in a timely manner, and in accordance with Bank’s rules and regulations.
• Provide leadership in the development and the maintenance of systems (DARMS, SharePoint) and procedures for the filing and management of confidential personnel files, individual staff-related documents, correspondence, circulars, policy documents, etc., to permit easy and timely retrieval.
• Clear and maintain statistics, and design a variety of Human Resources analytical reports in various Human Resources business areas (Recruitment, career development, staff planning, personal administration etc.) and for the others Human Resources teams in consultation with the respective Officers, and for Senior Management’s use.
• Plan, develop, revise, organize and implement the Division's work programs, set medium and long term goals and determine financial resource requirements (budget) to efficiently and effectively finance the various programs.
• Monitor progress, provide advice and guidance, approve changes in accordance with practices, recommend training, and undertake staff performance evaluations, determine the need for special studies by consultants, develop requests for tender and draw terms of reference for consultants.
• Oversee consultants' work to ensure that deadlines are met and that work is being accomplished on time and within budgeted financial resources.

Selection Criteria
Including desirable skills, knowledge and experience:

• Hold at least a Master's degree or its equivalent in Human Resources Management, Organisational Development, Social Sciences, Business Administration, Compensation, Public Sector Management, education, Information Technology related to Human Resources Management or any related discipline. Additional professional qualification/certification in Human Resources Management and or compensation and benefices administration, Human Resources Information Services, Payroll administration and staff relations would be an advantage.
• Have a minimum of ten (10) years of relevant experience 3 years of which should be at managerial level in Human Resources Management, staff development and training compensation and benefices, talent sourcing or Human Resources Information Services, Data Analyst, Payroll, Contract Administration, Compensation and Benefits Administration and Payroll and any other related discipline.
• Demonstrable experience of working in a client-centric, business partnering environment.
• Strong Human Resources experience with fully operational depth in at least three of the under-listed skill areas (i) Data Analyst & Human Resources information System (ii) Human Resources Administration & Employee Relations Management (iii) Total Rewards & Compensation and Benefits administration (iv) Payroll administration.
• Proven experience in coordinating and implementing Human Resources management theories and principles, policy and strategy development related to Human Resources Information Services, data Analyst, employee relations, contract or Human Resources administration, staff records, compensation including salary advance and payroll administration.
• Sound understanding of the business and operational needs with proven capacity to innovate, and promote change initiatives in corporate human resource policies and services in large organizations.
• Expert knowledge of principles, practices, and procedures relating to human resource management and organizational development.
• Comprehensive applied knowledge of the fundamentals of employment relationships, legislation and organizational development.
• Substantial knowledge of change management.
• Strong project management skills which demonstrate the ability to see the bigger picture without losing sight of the detail.
• Ability to exercise sound judgement and creativity in identifying options and risks in order to make the right decisions around issues that have the potential to have a significantly adverse effect on the organization both in financial and employee relations terms.
• Sound analytical skills – ability to build and analyze Human Resources data accuracy including Human Resources approved key performance indicators.
• Solid experience in applying experienced level of Human Resources knowledge to deliver full scope of strategic Human Resources services in line with the Bank’s strategy needs/situation.
• Proven consulting and advisory skills that enable clients and help them build their confidence and skills to deal with Human Resources issues.
• Ability to deal with sensitive issues in a multi-cultural environment and to build effective working relations with colleagues.
• Effective problem solver, strong network, an assertive completer finisher, strong interpersonal communication, diplomat and multicultural sensibility.
• Ability to communicate effectively (written and oral) in English or French, with a working knowledge of the other.
• Competence in the use of standard Microsoft Office Suite applications.