Operations Manager at Willco

Job Description

• Coordinate, manage and monitor the workings of various departments in the organization.
• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output.
• Monitor adherence to rules, regulations and procedures
• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner
• Ability to challenge and debate issues of importance to the organization
• Coordinate and monitor the work of various departments, ensure quality of projects and maintenance.
• Manage quality and quantity of employee productivity.
• Manage maintenance of equipment and machinery. Provide technical support where necessary.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• Effectively manage the financial viability of the contract to ensure that budget and margin expectations are met.
• To meet at all times, the contractual obligations and target SLA’s set by both the client and internal management.
• Develop on a continuous basis the client relationship to ensure differentiation and innovation in order to expand the scope of services and gain long term contractual lock-in from the client.
• Monitor, manage and improve the efficiency of support services such as Help Desk, Project/Site Supervision, Facilitate coordination and communication between support functions.

Requirements

• Minimum education qualification - A First Degree, and Post Graduate degree in Business Administration, Management, Industrial Engineering. Certain schools offer bachelor's and Master's degrees in Operations Management.

Key Competencies:

• Indepth experience in Facility Management
• Excellent written,verbal and interpersonal communication skills
• Proven experience in project and contract management
• Critical thinking and problem solving skills
• Task management- Excellent organisational planning and time management skills
• Conflict Management
• Understanding budget control
• Team management skills
• Negotiating and delegating skills
• People Management skills
• Stress tolerance
• Good IT skill