Service Operations Manager (SOM) at Finicky Clean Limited

 Responsibilities

You will be required to deliver against a set of KPI's, targets and objectives across a range of responsibilities which include but are not limited to:

• Supervises, manages, and trains janitorial staff consistent with client and company expectations.
• New Site inspection and Job order management and service fulfilment
• Performs quality assurance inspections to ensure all work has been completed in compliance with specific procedures and scope of work.
• Executes janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staffs time, supplies, equipment, and processes.
• Helps complete deliverables in client’s agreement and Statement of Work to highest possible standards
• Manage the day to day operations of the company
• Monitors performance and coordinates work effort of the Subcontractors team
• Arranging maintenance and repair of cleaning equipment e.g. vacuum cleaners and pressure washers and Ordering cleaning materials;
• ensures safety protocols are fully implemented and followed within the facilities. Inspects and evaluates all areas serviced by assigned staff for safety and janitorial excellence.
• Conducts monthly safety meetings, on the spot corrections, counselling and retraining on unsafe practices.

Requirements:

• Bachelor’s Degree
• A verifiable track record of training, accomplishments and career growth.
• A minimum of 3 years working experience in a Facility Management and cleaning services, with core experiences in floor management, site auditing, training of Janitors etc.
• Ability to reduce cost without affecting the quality of service rendered, drive revenue targets and impact the bottom line of the Organisation.
• Ability to effectively use MS Office (Word, Outlook, Excel) ?
• Must be able to handle multiple tasks with attention to detail and excel in a fast-paced environment. Strong interpersonal skills.
• Ability to work well with all levels of management and staff (Excellent Communication Skills)