Operations Manager in a Start-up Technology Firm

Basic Functions/Responsibilities

• Forecasts, develops and implement policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with company policies
• Analyse process outcomes and workflow to ensure and identify efficiencies in productivity and savings and oversee day-to-day office management tasks
• Market and promote new and existing products and services to internal and external customers
• Proactively minimize operational risk is your priority
• Maintain a sound working relationship with internal and external stakeholders
• Ensure user satisfaction by overseeing the analysis of complaints, concerns and suggestions, and ensuring appropriate follow-through
• Develop work schedules so that timelines are consistent
• Manage facility, supplies, and equipment and train frontline staff
• Participate in programme and process improvements
• Assist with human resource functions; performance evaluation, training and recruitment, and professional development in support of company goals and mission
• Provide strategic support and leadership in planning and recommend changes when necessary
• As a member of the management team, you will be expected to prepare, revise and submit reports, budgets and other documentation as required
• Undertake other responsibilities as delegated by the Chief Executive Officer

Role Requirements

• A bachelor or master’s degree; or an equivalent relevant professional qualification, training and/or experience in a tech firm
• Candidate must have 3-4 years experience in related roles leading a high performing team in small to medium-sized company
• Preferably female
• Strong organizational skills and ability to multi-task are essential
• Excellent leadership and supervisory skills, together with strong interpersonal skills are essential
• Ability to demonstrate comprehensive knowledge of the typical industry processes and methods
• Strong communication and interpersonal skills with the proven ability to support the CEO/Founder in executing strategy and goals
• Ability to manage, organize and prioritize, leading effectively through the dynamics of change in a start-up environment
• Ability to influence and persuade at all levels
• Strong customer service orientation
• Excellent written and numeracy skills
• Demonstrated problem-solving skills
• Ability to operate at a strategic and operational level

Preferred Candidate

• Not more than 30 years old
• Prior work experience showing increasing levels of responsibility with a focus on operations in a fast paced and entrepreneurial environment
• Demonstrated strong business planning skills
• Demonstrated project management skill and ability
• Demonstrated ability to manage conflict/resolution
• Proven ability to develop and implement efficient and effective processes and procedures
• Flexible and passionate

Reporting Structure

Successful candidate will report directly to the Chief Executive Officer in this role.