Human Resource Retail Advisor - North at Bet9ja

Job Description

• The HR Retail Advisor is a key role in the HR Team and will work very closely with the business Retail team to provide leadership and direction in the people related issues focusing on recruitment, talent and succession management, employee relations matters, performance improvement & development and employee engagement.
• The post holder will be required to align the HR initiatives and processes to the overall strategy of the Retail business. Will be inspired and motivated by the busy evolving Retail environment and its changing needs.
• Provide support and guidance to managers on all HR and people issues in line with best practice on HR policies and procedures and will collaborate with other HR colleagues, other support functions and service providers to ensure seamless service delivery at all times.

Job Summary

• Be the main point of contact for retail management, staff handling queries in areas such as entitlements, benefits, contracts, payroll, grievances, training, medical, career development, promotion etc
• Ensuring the end-to end needs of an employee’s conditions of employment requirements are provided and up to date.
• Provide staffing and recruitment advise, with a perspective in identifying, interviewing and selecting candidates suitable for the roles.
• Coaching and providing practical HR advice to Retail management on issues affecting engagement and performance of their teams, and seeing matters through to completion
• Provide comprehensive HR support to a cluster of retail outlets and their management team as directed.
• To work closely with the Head HR, Retail Management to identify and implement an effective career development and succession planning scheme within the business
• Represent HR in formal disciplinary hearing and grievance matters ensuring the process is fair, transparent and unbiased.
• Be the main point of contact for all assigned outsourced retail shops and work closely with their contract supervisor/manager
• To prepare weekly and monthly reports for assigned areas and feed into key business reports
• Contribute to the continuous improvement of HR processes and practices
• Updating and maintaining the HR Information system and also compiling data
• Provide support and guidance to the Retail Team managers ensuring they reach the high standards and performance levels required by bet9ja.
• Compilation of employee trend analysis and interpreting this to the Head of HR effectively (headcount, turnover, absenteeism) for the Retail aspect of the business.
• Effective collaborative working with team members, retails and other relevant departments within the business
• To co-ordinate and the company’s annual appraisal Performance project for assigned area.
• Liaise with managers and the training unit in relation to any identified needs and forthcoming training programmes in the business
• Any other duties that fall with the purview of the post as allocated by the Head of HR
• To positively promote Bet9ja and its culture
• Actively adhere to good HR practice and best fit to the business and be a custodian of the company employee handbook.
• Undertaking local retail induction for new starters
• Maintain high level of confidentiality on HR and business related issues
• Feed into monthly payroll with the HRM on starters, leavers, holiday and salary amendments etc for retail employees
• As this is a retail environment, flexibility in working pattern is important
• To work across the HR teams, in response to peaks and troughs of business activity.
• This is not an exhaustive list of responsibilities

Job Profile

• An HR generalist with experience in a retail business would be ideal but not a must.
• Minimum 3 - 4 years plus HR Generalist experience in a relevant HR role.
• Suitable candidate will have a relevant qualification in Human Resource/Personnel Management or Industrial Relations. Alternatively demonstrated relevant working experience.
• Member of a recognised HRM chartered body (CIPM, CIPD or equivalent) or working towards it
• Strong understanding of HR Policies and Practices and experience in implanting them effectively in a retail business.
• Experience of collaborative working with other support departments and relevant external service providers.
• Motivated to introduce and influence new ideas and approaches to the Retail teams to meet challenges of the changing needs of the business
• Strong interpersonal and communications skills with an ability to positively influence people at all levels of the business
• Proven track record of coaching and supporting managers in engaging and motivating their teams
• Highly organised & motivated team player
• Good team player and willingness to contribute and share knowledge
• Proficient in the use of IT Microsoft office ( specifically Word, Excel, Access, Powerpoint)
• Good knowledge of report writing
• Working knowledge of using an HRIS
• Ability to multitask
• Working knowledge of Nigeria Labour law
• Promote Health and safety
• Ability to travel is essential
• Quick thinker, adaptable and dynamic