Country Manager at Direct Pay Online

To be considered for this position, It's imperative that you have a background in the Travel, Tourism or e-commerce Industries, and ideally with experience and knowledge of Reservation Systems, Virtual Card Services and online channel management.

KEY COMPETENCIES

• Strong communication skills both verbal and written
• Ability to supervise a team
• Experience in activity, task and sales reporting
• Proven customer relations skills
• Understanding of the importance of after-sales follow up
• Proven track record in frontline sales and CRM system management
• Excellent face-to-face presentation skills
• Must be very energetic and thorough
• Confidence, enthusiasm and persuasive in nature
• Excellent organizational skills
• Good time-management skills
• The motivation to work without supervision
• The ability to work under pressure and able to meet deadlines
• Possess a sense of Responsibility, Leadership and Innovation

CORE SKILLS

• Working knowledge of hospitality, travel or e-commerce industries – travel management background preferred
• Optional background in insurance, banking or software/system support will be considered relevant (but not vital)
• Minimum 5 years’ background in sales with senior level sales experience
• Understanding of Office System including Excel & Powerpoint
• Experience with CRM system for lead & pipeline planning & reporting desirable
• Experience of Res Systems, Virtual Card services (Booking.com, Expedia) & online channel management would be a distinct advantage
• Fluent sales presenter

Job Responsibilities

• To compile & share country sales program with RSM & HOS, agree targets and implement the sales activity calendar
• To execute and report on the agreed sales program
• To follow the company sales procedures

Main Tasks

• Agree personal & team sales targets, plan, initiate and execute sale meetings
• To manage own & oversee Kenya Sales team meeting schedule & follow up with clients each month, face-to-face, by skype and phone calls to generate new sales and support existing clients
• Manage new accounts and ensure adequate after sales relationship management
• To take the lead in dormant account reactivation and ongoing client revenue management meetings
• To assign sales rep responsibilities for specific sales projects & shared marketing campaigns
• To ensure that post event follow up campaigns implemented by sales team in a timely & effective manner (proposals sent & tele-sales follow up)
• To oversee and participate in Customer Support activities as requested by Customer Support & Operations
• To vet all requests for new accounts (KYC, Closed Won) with recommendations to RSM or HOS once approval - ready
• To understand & operate the company CRM
• To prepare and present weekly sales reports to the Regional Manager and Head of Sales, based on sales targets, activities and achievements, deadlines and market intelligence
• To participate in sales roadshows, workshops, client exhibitions and events as directed by Sales and Marketing departments