Latest Jobs at Skipper Eye-Q Hospitals Nigeria Limited

Description

• A Call Centre MIS (Management Information System) Executive will be responsible forcollecting, analyzing, and reporting call center performance data, such as SLA compliance, call volumes, and agent productivity.
• They ensure data accuracy, create daily/monthly reports, and use tools like Excel to provide actionable insights for improving operational efficiency.

Key Responsibilities

• Reporting & Analytics: Preparing daily, weekly, and monthly performance reports (e.g., Average Handling Time, Abandonment Rate, Agent Utilization) for management.
• Data Validation: Ensuring the accuracy and integrity of data collected from multiple sources.
• SLA Monitoring: Tracking Service Level Agreements (SLA) to ensure contractual obligations are met.
• Process Automation: Using VBA, Macros, and advanced Excel to automate repetitive reporting tasks.
• Trend Analysis: Analyzing data to identify operational bottlenecks and forecasting call volumes for workforce planning.

Requirements

• Education: A Degree in Computer Science, Statistics, or a related field is often preferred, though not always required.
• Experience: Previous experience as an MIS executive or data analyst, ideally within a BPO/call center environment.
• Technical Skills: Expert knowledge of MS Office (especially Advanced Excel, formulas, PivotTables, and VBA/Macros).
• Analytical Skills: Strong analytical capabilities to interpret complex data and provide insights.
• Communication: Ability to present technical data in a clear format to management.

Key Tools:

• Advanced MS Excel (VBA, Macros).
• Call center CRM software/dialers.
• Data visualization tools (e.g., Power BI, Tableau).

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Description

• An OPD Manager for a Mobile Clinic Van will beresponsible foroverseeing the daily, non-clinical, and clinical operations of a mobile clinic unit, ensuring high-quality patient care in remote or underserved areas.
• This role blends team leadership, supply management, logistical coordination, and patient experience management to make sure the clinic operates smoothly and efficiently.

Key Job Responsibilities

• Operational Management: Managing daily operations, including scheduling, patient flow, and ensuring the mobile van is clean, safe, and fully equipped.
• Clinical Support & Coordination: Supervising clinical and non-clinical support staff, coordinating with nurses/doctors, and managing inventory of medicines and consumables.
• Logistics & Scheduling: Organizing the travel routes, setting up the van at site locations, and managing the schedule of mobile clinic visits.
• Patient Care & Experience: Managing the front-desk activities (triage, registration), Ensuring patient confidentiality, and addressing patient complaints.
• Data Management & Reporting: Maintaining accurate patient records (physical/EHR), compiling daily/weekly statistics, and ensuring compliance with medical protocols and HIPAA/local health regulations.
• Referrals: Managing patient referrals to external labs, community organizations, or hospitals.
• Staff Leadership: Mentoring, training, and conducting performance reviews for front-line support staff.

Required Qualifications and Requirements

• Education: A Bachelor's Degree in a relevant healthcare field (e.g., Health Administration, Nursing, Public Health) or equivalent experience.
• Experience: Must have 2–3 years of experience in a clinical setting, medical office, or outpatient department (OPD) management.
• Clinical Knowledge: Familiarity with medical terminologyand basic clinical practices.
• Logistical Skills: Ability to work in a fast-paced environment, often requiring travel to remote locations.
• Technological Proficiency: Experience with Electronic Health Records (EHR) systems, Microsoft Office (Excel, Word, Outlook), and database systems.
• Communication: Exceptional interpersonal skills to interact with diverse patient communities, staff, and partners.
• Physical Requirements: Ability to sit, stand, and walk intermittently, and occasionally lift/move up to 40–50 pounds.
• Screenings: Acceptable criminal background check, drug screening, and a valid driver's license.

Preferred Qualifications:

• Experience in managing front/back-end operations in a community health or mobile setting.
• Familiarity with Medicaid or local regulatory healthcare standards.
• Experience with volunteer managemen