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  • Posted: Nov 20, 2013
    Deadline: Dec 2, 2013
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    Hewlett-Packard Company or HP (styled as hp) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. T...
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    Technical Solutions Representative

    Job Description

    •     Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
    •     Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
    •     Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
    •     Ability to provide direction and guidance to process improvements
    •     Ability to articulate clearly, recommend and explain resolutions /clients.
    •     Understand and utilize ITIL
    •     Represent and lead an HP team in a face to face customer location visit, industry
    •     Conference / trade show, vendor meeting, e.t.c.
    •     Partners actively with the Sales Pursuit team
    •     Role be based in Port Harcourt

    Qualifications
    Education and Experience Required:

    •     Technical Diploma or equivalent working experience
    •     Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

    Knowledge and Skills:

    •     Excellent verbal and written communication skills in language to be supported
    •     Advanced troubleshooting skills in a technical environment
    •     Excellent analytical and problem solving skills
    •     Advanced Software and hardware knowledge of computing, storage and peripheral devices
    •     Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
    •     Advanced proficiency with case management databases and tools
    •     Superior customer service skills
    •     Phone and remote support experience. E-support experience, knowledge and resolution ability
    •     Ability to solve and document solutions for usage of other technicians and customers
    •     Ability train peers on solutions
    •     Ability to take full ownership for resolution with escalated customers
    •     Ability to lead technical action plans

    Method of Application

    Interested and qualified candidates should click here to apply online.

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