Head of Operations at Cookie Jar Gourmet Bakery

JOB SUMMARY

We are looking for an experienced Head of Operations (HOP) to oversee our organization’s ongoing operations and procedures. The HOP is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). The candidate is to maintain control of diverse business operations, so we expect an experienced and efficient leader.

JOB PURPOSE

The goal is to secure the functionality of business to drive extensive and sustainable growth. The HOP would Plan, direct, and oversee the company's operational policies, rules, initiatives, and goals. The candidate will help the organization execute long-term and short-term plans and directives by implementing judgement, vision, management and leadership.

HEAD OF OPERATIONS RESPONSIBILITIES:

• Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes
• Develops and implements growth strategies
• Manage relationships with partners/vendors and acts as a liaison between company and client for quality assurance
• Assist CEO in raising capital through banks or outside investors to help foster growth or obtain sales goals
• Provides mentoring to all employees, including management
• Lead and motivates staff to meet or surpass organisational and sales goals
• Coordinates with human resources department to recruit skilled talent and keep the best employees
• Oversees daily operations and makes adjustments as necessary
• Presents new ideas and cash flow strategies in line with operations to management and other company officers
• Directs acquisitions and sales of assets to meet organisation goals
• Evaluates newly implemented sales plans
• Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Evaluate performance by analyzing and interpreting data and metrics
• Implement ongoing projects
• Compile and forward consolidated report for all departments
• Write and submit reports to the CEO in all matters of importance
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)

REQUIREMENTS:

• Proven experience as HOP or relevant role
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Exceptional Oral and Written Communication Skills
• Critical thinker and ability to carry out risk management
• Flexibility
• Problem solving and crisis management skill
• Good time manager
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Computational and presentation skills
• Ability to carry out strategic plans and implement plans
• Understanding of industry legal and statutory requirement
• Customer service skill
• Budgeting and Sales Experience
• Accounting knowledge
• Motivational Knowledge
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Must have an understanding of GMP and best industry practises
• Certification in quality management, project management and other relevant courses
• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus