General Manager at Human Capacity Development Consultants (HCDC)

Reports: CEO

Supervises: All Operations

Job Description

• Responsible for overall management and the smooth running of the day to day operations of all sales outlets in line with company standards.
• Ensure the implementation of service and operational standards across all outlets.
• Increase company profitability by minimizing wastage and devising cost control measures.
• Develop and drive initiatives to increase sales and profits.
• Achieve the overall set targets for the company by pro-actively contributing to the formulation, direction and implementation of business strategy.
• Drive results by continuously seeking improvements to enable individual outlet and company growth.
• Ensure weekly/monthly sales targets are met and expand current income streams.
• Ensure customer service, hygiene, quality and operational standards are maintained across all outlets.
• Responsible for ensuring the training and induction of staff is conducted in line with company standards.
• Ensure company policies, standards and values are understood, embraced and complied with by all staff.
• Ensure the conduct of the business within ethical, legal, and moral boundaries consistent with the company values.
•  Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies, LAASA, etc to ensure smooth running of operations.
• Works closely with the HR department to ensure all human resource objectives are met.
• Coaching, motivating and development of managers and staff to achieve desired targets.
• Preparation of weekly management and any other business performance reports.
• Ensure that weekly management reports, profitability, HR, stock report and other general management reports for all outlets are prepared as and when due.
• Provides leadership for achievement of goals for new store openings as required.
• Ensures that all facilities and equipment are properly maintained and serviced.
•  Act as a gate-keeper for the CEO and MD.

Qualifications and Key Skills

• BA/ B. Sc degree holder (desirable)
• 3 years min experience in a similar role in a QSR franchise such as KFC, Dominos etc.
• Multi-site restaurant operations management skills.
• Strong business and commercial acumen.
• Proven leadership and problem solving skills.
• Proven experience in training and development of staff to meet set goals.
• Sound financial and budgeting skills.
• Excellent customer service skills.
• Excellent communication skills (verbal and written).
• Full understanding of all federal and state regulations as regards health and safety, restaurant regulations, HACCP standards etc.
• Ability to multi-task, and change priorities constantly as needed in a fast paced environment.
• Must have a car.